Suggestions, Comments and Complaints

If you would like to give us feedback or have concerns or are unhappy about any of our services, please use our feedback and complaints form.

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. This system endeavours to meet national criteria.

Most problems can be sorted out easily and quickly, usually at the time they arise. However, if your problem cannot be solved this way, then our complaints system should help.

If you really feel that you need to make a complaint to the practice, please do so as soon as possible, as it is then easier to remember details and establish what happened.

Should this not be possible, providing the complaint is made within 12 months of the incident, we would aim to find out what happened and if anything went wrong, make it possible for you to discuss the problem and ensure that where appropriate, you receive an apology. Ideally, we would hope to have identified what can be done to see that the problem does not happen again.

Complaints should be put in writing by completing our Feedback form, or you can ask at reception for a Complaint Form to complete. In normal circumstances, we will acknowledge your complaint within 5 working days, and aim to have looked into the issues you raise within 10 working days.

Alternatively, you can contact the PALS Office (Patients’ Advice and Liaison Service) at Barnet and Chase Farm Hospital by calling 020 8216 4924, or emailing; or The Royal Free Hospital by calling 020 7472 6446, or emailing