• We will answer the telephone as quickly as possible. However, there are times when the practice is very busy, so please be patient.
• We will try to keep waiting times to a minimum but delays are sometimes unavoidable, when treating sick people.
• We can arrange for you to see your health records (subject to the limitations of the law). Please ask at reception or complete our Ask Reception a Question form.
• We will not disclose patient information to a third party without a patient’s written consent.
• We welcome comments, complaints and suggestions about our services and will deal with these promptly and in confidence.
• We provide full information on the services we offer. Please ask for our Practice Information Leaflet at Reception.
• Please tell us if you change your name, address or telephone number by filling in our online Change of Personal Details triage.
• Please follow the advice given about any treatment or ways of avoiding illness. Please ask if you are not sure about anything.
• Please help to keep the waiting areas clean and tidy.
• Please only ask for a home visit if you are too ill to attend the surgery.
• Do not call the doctor when the surgery is closed unless you require urgent medical attention.
• Please ask for a repeat prescription in good time, giving us at least 2 working days notice. Do not wait until you have completely run out of medicines.
• Please cancel an appointment if you are unable to keep it or it is no longer required. In any one month, approximately 30 appointments are wasted because patients do not cancel or fail to attend.
• This practice operates a ‘zero tolerance’ policy and any patients being verbally or physically abusive to any of our staff will be removed from our list immediately.