Who Are We?

• We are an informal group of patients registered at The Southgate Surgery
• We are volunteers who aim to represent the views of patients
• We are looking to re-elect a Chair, Vice-Chair and up to 20 members
• The Practice Manager, or her Practice Representative, attends all meetings

What do we do?

• We address matters raised in patient surveys and questionnaires eg appointment waiting times
• We regularly attend the surgery to share information with patients
• We encourage patients to complete feedback surveys in order to improve patients’ experiences
• We are here to support the Practice

What have we achieved in the past?

• We have helped the Practice achieve its target for patients registered for online services
• We have helped the Practice achieve its target for patient surveys completed each month
• We represented patients at a GP meeting to discuss the impact of increasing patient numbers
• We have reviewed all noticeboards, suggesting how information can be displayed more clearly

How often do we meet?

• We have meetings approximately every three months
• We hold an Annual General Meeting every year, in September

How can you get involved?

• If you are an adult patient at The Southgate Surgery you can join us
• We would welcome additional members
• We want to recruit people from all ethnicities, all ages (over 18), all genders, all backgrounds

How can I join?

• If you would like more information about joining the Group, please ask at Reception and they will give you a form to supply your details. You will then be contacted in due course.

No experience needed – just a willingness to spare a few hours to support your Practice