Patient Participation Group

Who Are We?

  • We are a small, informal group of patients registered at The Southgate Surgery.
  • We are volunteers who aim to represent the views of patients
  • We have a Chair, Vice-Chair and up to 20 members
  • The practice manager, or her representative, attends all meetings

What Do We Do?

  • We address matters raised in patient surveys and questionnaires e.g. appointment waiting times
  • We regularly attend the surgery to share information with patients
  • We encourage patients to complete feedback surveys in order to improve patients’ experiences
  • We are here to support the practice

What Have We Achieved This Year?

  • We have helped the practice achieve its target for patients registered for online services
  • We have helped the practice achieve its target for patient surveys completed each month
  • We represented patients at a GP meeting to discuss the impact of increasing patient numbers
  • We have reviewed all noticeboards, suggesting how information can be displayed more clearly

How Often Do We Meet?

  • We have meetings approximately every two months
  • We hold an Annual General Meeting every year, in September

How Can You Get Involved?

  • If you are an adult patient at Southgate Surgery you can join us
  • We would welcome additional members
  • We want to recruit people from all ethnicities, all ages (over 18), all genders, all backgrounds

How Can I Join?

If you are happy for us to contact you periodically by email, please complete our Patient Participation Group Registration form. The answers you give to the questions asked will help us to make sure that we try to speak to a representative sample of the patients that are registered at this practice.

No experience is needed;  just a willingness to spare a few hours to support your practice.

For more information regarding the Patient Participation Group please see below:

Meetings

Our practice manager and the Patient Participation Group have regular meetings every 2-3 months.

DES Report