Freedom of Information

The Freedom of Information Act gives the general right of access to all types of recorded information held by this practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our practice aims to fully support this.

The public has had full access rights from January 2005. This means that far more information will be routinely and freely made available. This is subject to some exemptions, which will be outlined later.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested. The Act gives the right to:

  • be told if information exists;
  • receive information (ideally in the format requested, eg. as a copy or summary, or the applicant may ask to inspect a record).

The Publication Scheme

This practice has developed a Publication Scheme. It is a guide to information, routinely published and gives indication of information intended to be published. The Publication Scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this Publication Scheme.

The Publication Scheme can be accessed via the practice manager.

The main headings in the Scheme are:

Who We Are

  • Details of the Practice
  • Organisational Structures
  • Key Personnel
  • How we fit into the NHS

Our Services

  • The range of services we provide under contract to the NHS
  • Practice leaflet

Financial and Funding Information

  • Funding details
  • Charging policies
  • Financial management
  • Purchaser equipment and supplies

Regular Publications and Information for the Public

  • Guidance and information leaflets relating to the clinical services and health services we provide


  • How to make a complaint
  • Who to contact to make a complaint

Policies and Procedures

General policies and procedures including:

  • Complaints Policy
  • Confidentiality
  • Data Protection
  • Health and Safety

This Publication Scheme:

  • Changes to the Scheme
  • Criteria on which information management policies are made in the Practice
  • Proposed changes and additions to publications already available
  • Referral point for all enquiries regarding information management generally in the Practice

Cost of Information

  • Details of any charges for providing information

Useful Resources

  • List of useful websites
  • List of useful publications

If you do not want your information to be shared and would like to op-out of the Summary Care Records Scheme, please complete our Summary Care Record Opt Out form.

Responding to Requests

All requests for information must be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

The Secretary of State has set limits to charges. Should the request for information exceed these charges, this practice does not have to action the request. There may be a charge for information not covered by the Act or for large amounts of information which might not otherwise be disclosed due to the cost.

This practice is not obliged to comply with vexatious requests or repeated or substantially similar requests from the same person, other than at reasonable intervals.


There is a range of exemptions covering personal data, security, formulation of Government policy, commercial and individual confidentiality. A further absolute exemption is where information is accessible by other means or if the information has been provided in confidence. Other exemptions include information relating to commercial interests and audit functions.

Request for Information

Requests must be in writing (email and fax acceptable) and must include the name and address for the correspondence and a clear description of the information requested.

Requests for information should be made to:

Mrs J Hollingsworth, Practice Manager

The Southgate Surgery
270 Chase Side
N14 4PR

Tel: 020 8440 9301

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. The Commissioner is responsible for implementing the Act. Further information available at