This guide is a way for you to understand what you can expect from us and how you can get the most from your NHS. It explains how we can work together as a team, and by you understanding our services, it helps us to help you.
It contains lots of helpful information including:
- What happens when you contact us to request an appointment
- Who might be able to help you at the Practice
- Where to find and how to use online services
- The best way to get help when the Practice is closed
- How to provide feedback or raise concerns
If you want to raise concerns about how we implemented GP Patients Charter at The Southgate Surgery, you can do it via our dedicated form: Feedback – The Southgate Surgery
Or visit North and Central London Integrated Care Board website here: The NHS GP Patient Charter: You and Your General Practice (YYGP) – North Central London ICB – Citizen Space