Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- phone us on 020 8440 9301 and select option 1.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance during opening times.
Once our appointments are fully booked for non-urgent/routine issues, you will be offered an appointment at one of our local hubs, Carlton House Hub, 28 Tenniswood Road, Enfield, Middx, EN1 3LL (close to Enfield Town), where GP appointments have been allocated for Southgate Surgery patients.
We will respond to requests within 5 working days.
You can also:
- phone us on 020 8440 9301
- use the NHS App, to book an appointment, screening test or vaccination. You can download the app via NHS App download page.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enfield Unity extended access services
There are some urgent appointments available through the Enfield Unity extended access services based at Eagle House and Carlton House sites between 6:30pm to 8pm weekdays, 9am to 8pm Saturdays and 8am to 8pm on Sundays and bank holidays.
To book, rearrange or cancel these appointments when we are closed, please call 0208 370 4910. Lines are open 6:30pm to 8pm weekdays and 9am to 5pm on Saturday. For anything urgent call 111, call 999 in an emergency.
Cancelling or changing a routine appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 020 8440 9301 during opening times
- use the cancel an appointment form
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Walk in centres
Local walk in centres are available for healthcare advice, information, and treatment, no appointment necessary:
The Urgent Care Centre – Walk In (No A&E at this Centre)
Chase Farm Hospital
127 The Ridgeway
Enfield
EN2 8JL
Phone
020 8375 2999
Website
www.nhs.uk/services/hospital
Barnet Hospital (Has an A&E Department)
Wellhouse Lane
Barnet
EN5 3DJ
Phone
020 8216 4600
Website
www.nhs.uk/services/hospital
North Middlesex University Hospital (Has an A&E Department)
Sterling Way
London
N18 1QX
Phone
020 8887 2000
Website
www.nhs.uk/services/hospital
Finchley Memorial Hospital
Granville Road
Finchley
London
N12 0JE
Phone
020 8349 7471
Website
www.nhs.uk/services/hospital
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse face-to-face, by phone or by video call
- if you need an interpreter for a foreign language or BSL, we will need notice to arrange prior to your appointment. Please let reception know at the time of booking
- if you have any other access or communication needs
Home visits
For visits to your home, we would prefer you call us to request before 10am by calling the surgery on 020 8440 9301. The necessity of the visit will be assessed by the duty doctor.
We are not able to promise which doctor will visit. This depends on various factors. Home visits are mainly for elderly, disabled and seriously ill patients who are unable to attend the practice.